AKOM AK32 Telephone recording system can expand to 128ch in the same PC,each card is 16ch.It can install with the model T3P08、AK32 and expand to 240ch in one pc. It with the function of Caller ID,Out-going call record,Incoming call number pop,Business management,Monitor real time,FTP remote,Call charge,Email inform and so on .It can be widely used in commercial call,electric power dispatch,hotline call,complaint call,financial and stock,traffic and transportation,and so on.
Monitoring people service atttitude,technology level,Examining working ability of service person; Analyzing product problem,Collecting customer’s advice in order to provice with product improvement base.
Monitoring enterprise operation and checking utilization rate of call and human resource for high rank people.Can also find action of benefit damage quickly and do some relevant measure to prevent that.Futhermore,phone recording system can make people devote themselves to work and improve working efficiency.Therefore can search new sales potential and orientation,also can provide with unexpected law proof for high rank people.
Helping sales know well about customer’s status in time and improving rate of business conclusion so that enterprise can train
Offering evidence directly for some special occasion,also can play these information in the player.
Offering effect evidence for other field.
Connecting with Group Phone 、PBX,it can do some call charge and record in the extension.
Popup the customer’s detailed information.
Software Operation system.
Supports Windows XP/2003/Vista/WIN7/WINDOWS2008 Simplified Chinese version,Traditional Chinese version,English Operation system.
Missed Call Record
If the telephone line is openned the CID , the system will detect the caller id number automatically about the missed call .
Multi-way of starting record
The system with Voltage Control,Key Control,Sound Control and so on..Start time of recording can be set freely –can record some duration ,or record whole a day.
Incoming call and Out-going call number automatically detected.
Real time monitoring
Can monitor the channel on conversation without any disturbance to the line.
Recording circularly automatically
Can set 4 disk at most, which is harddisk or subarea . When the system operation disk will be fully,system will delete the foremost file automatically.So that the system can operate.
According to the customer’s need,it can back up some important information through this feature automatically.
Advanced call management function-Can list ,print and statistical all incoming and outgoing call number.
The system has the integrity operation log,it can record all of the system operation.
It can pop up the client’s detail information of incoming call if you add the client information to your information bank. It also can record your client’s address,telephone number, business record and so on contents.This function becomes your business helper.
After the recording system is connected to PBX ,it will record the extension detail information and can designate which extension in not recording status.
It can upload the recording file to Server by FTP upload function,so that you can listen the recording even if you go on errands.
Query and Listen the recording on the network
If you install AKOM recording system in PC,and it can query and listen the recording file on the other PC on the Internet.
The system have multilevel user management function, different limits of authority use different features.
Call Charge System (SMDR)
Can charge for PBAX ,bills inquiry,bills sort, statistics and so on.
Can slove the problem about both sides conversation sound no imbalance,like one side sound small,and the other side is too big,sothat can hear the clearly sound.
Supports Access，MYSQL，MSSQL and more database
It can slove the big recording data problem,supports more kinds database for user.
Recording start mode:Voltage、Key、Sound control.
Consume power maximai: ≤10w
Input impedance :AC<8MΩ,DC<100KΩ
Data speed: 16 Kbps、32Kbps、64kbps/1s
Interface mode: RJ45/DB68
Distortion degree: ≤2%
Call number: FSK、DTMF
FSK concoct mode: Logic 0: 2200Hz±1%, Logic 1: 1200Hz±1%
Calling Monitoring :Signal sound 、Voice、Polarity reversal.
DTMF code: 0~9、*、#、A、B、C、D
Exchange function:256 channel exchange directly.
Voice file: WAV
Voltage control mode estimation standard 40-120V(Ringing) 18-48(Idle) 5-17V(Hook off) 3.2V (Hook on)
In order to make AKOM digital Phone Recording System operation normally,We recommend PC requirement according the following :
Windows XP / WIN7 operation system.
CPU Speed > Pentium Dual-core E5800 3.2GHz
Can use PCI slot ,more than one USB connection
Harddisk 500G above,(Each G channel can record about 35h)
Can use in normal line or trunk line,extension line,PBX line,Group phone system