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By Neha Kumari 09 Dec 2024 Call Center Headset

Call Center Headset Price

Call Center Headset  Price

The difference between being efficient and comfortable in a call center lies in the right headset. Headsets in a call center are offered at varying prices, and sometimes, you will need to compromise between quality and price. AKOM Technologies This article shows how pricing influences quality, features, and durability so that you make the right choice.

Why Call Center Headsets Matter

Let's understand why headsets are important for call centers before discussing the price. These devices allow employees to communicate clearly and comfortably over long hours. This is essential for keeping productivity and customer satisfaction intact. Poor audio quality, uncomfortable designs, or unreliable connections can greatly affect performance.

Factors That Affect Call Center Headsets Price

Several factors influence the price of call center headsets. Here are the most important ones:

  1. Audio Quality
    An agent would be served just as a customer would, by quality audio. Background noises can be cancelled via noise-cancelling technology and help ensure that agents hear what the client has to say. A headset that delivers HD audio sounds typically is more expensive than standard headsets.
  2. Comfort and Design
    Workers use them for hours. This is what the task requires. Then, there has to be a lot of comfort, but headsets with pads along with adjustable ear cups and light ones come at a price but so worth it for a long while .
  3. Wired vs. Wireless
    There are, of course, differences in price since more technology is required for a wireless headset. Wireless headsets provide more flexibility and mobility, which gives room for the convenience but also adds such features as Bluetooth or DECT on it, while the cost maintenance for the wired headset is relatively low compared to the cost maintenance of the wireless headset.
  4. Durability and Build Quality
    During calls, headsets of any type of Call Center Headsets are usually used frequently. Long-lasting models made from high-grade quality materials last longer and sometimes cost more initially. Since they save money over long periods, look for high-duty headsets that serve well in a busy type of environment.
  5. Brand and Reputation
    Popular brands like Plantronics, Jabra, and Sennheiser tend to charge a premium for their products due to their reputation for quality and reliability. While these brands can be more expensive, they often offer better warranties, Support, and longevity.

Price Range for Call Center Headsets

Understanding the price spectrum is essential when considering headsets for your call center. Here's a breakdown:

  • Budget Headsets
    These headsets typically offer basic functionality without advanced features like noise cancellation or wireless connectivity. They are usually wired, with good sound quality for basic needs. 
  • Mid-Range Headsets
    In this range, you'll find models with noise-canceling capabilities, better sound quality, and comfort features like adjustable headbands and plush ear pads. Wireless models may also be available in this range, and these are suitable for call centers that need more versatility without breaking the bank.
  • Premium Headsets 

High-end headsets come with superior sound quality, excellent noise-canceling features, wireless connectivity, and enhanced comfort options. These headsets are typically built for longer hours of use, offering the best durability and performance. They are perfect for larger call centers or businesses where quality is a top priority.

How to Choose the Best Call Center Headset

Selecting the right headset goes beyond just considering the price. Here are some tips for choosing the best one:

  1. Consider Your Team’s Needs
    If your call center handles high volumes of calls in noisy environments, investing in noise-canceling, durable, and comfortable headsets is a wise choice. For teams that only handle basic tasks, a more affordable option may suffice.
  2. Evaluate Your Budget
    While it’s tempting to choose the cheapest option, remember that a good headset can last several years if properly maintained. Spending a bit more upfront can save you money in the long run by avoiding frequent replacements.
  3. Test Comfort and Fit
    Do not undermine the issue of comfort. Provide your employees with a few headsets to test and choose their favorite one they feel comfortable using; therefore, this will ensure better performance as well as employee satisfaction.
  4. Look for Warranty and Support
    High-quality headsets often come with warranties and customer support options. This is especially important if you're purchasing in bulk for a call center, as you’ll want to ensure you can quickly replace defective units.

Conclusion

Call center headsets are diverse in terms of audio quality, comfort, durability, and connectivity features. Knowing different price ranges and factors that are included will help you make the right choice that suits your budget and operational needs. Remember, the investment you make in good quality headsets will pay back in increasing employee performance, customer satisfaction, and cutting long-term costs.

FAQs: 

1. What is the average price of a basic call center headset?
Answer: A basic call center headset typically costs between $20 to $50. These headsets usually offer essential features like noise cancellation and comfort for long hours of use.

2. How much does a high-end call center headset cost?
Answer: High-end call center headsets can range from $100 to $300. These models often include advanced features such as superior noise cancellation, wireless connectivity, and ergonomic designs for extended use.

3. Are there any budget-friendly options for call center headsets?
Answer: Yes, budget-friendly options can be found for as low as $15 to $30. While these headsets may have fewer premium features, they still offer good functionality for smaller operations or basic call center tasks.

4. What factors influence the price of a call center headset?
Answer: The price of a call center headset is influenced by factors like sound quality, durability, brand reputation, wireless capability, comfort, noise-canceling technology, and additional features like Bluetooth connectivity or USB ports.

5. Do call center headsets come with warranties, and how does this affect the price?
Answer: Yes, most call center headsets come with warranties, typically ranging from 1 to 3 years. Headsets with longer warranties or additional service options may be priced higher, offering customers peace of mind regarding product longevity.