How to Configure a Voice Logger : Complete Guide

Voice loggers play a crucial role in call monitoring, compliance, and quality assurance for businesses and call centers. This guide will walk you through the setup and configuration of a Voice Logger to ensure seamless call recording.

What is a Voice Logger?

A Voice Logger is a device used to record telephonic conversations over PSTN or analog lines. It helps businesses monitor calls for quality control, dispute resolution, and compliance with regulatory standards.

Available Variants

Voice Loggers are available in multiple port variants to suit different business needs:

• 2 Port Voice Logger – Ideal for small businesses or personal use.
• 4 Port Voice Logger – Suitable for startups and small teams.
• 8 Port Voice Logger – Designed for medium-sized organizations.
• 16 Port Voice Logger – Best for large enterprises and call centers handling high call volumes.

Each variant ensures seamless call recording, making it a valuable tool for businesses of all sizes.

Package Contents

When you purchase a Voice Logger, the package includes:

• 1 Voice Logger Unit – Based on the variant chosen.
• 1 USB Type A/B Cable – Required for connectivity.
• Set of Splitters – Used to connect telephone lines to the logger.
• 1 Software CD – Essential for installing the necessary software on your computer.

Prerequisites for Configuration

Before setting up your Voice Logger, ensure you have the following:

• A Desktop PC – Required for software installation and call recording.
• The Software CD – Provided with the package for software installation.
• Windows Operating System – Compatible with Windows 7, 8, or 10.

Physical Connectivity Setup

Follow these steps to connect and configure the Voice Logger:

Step 1: Connect the Voice Logger to the Desktop PC

• Use the USB Type A/B Cable included in the package to establish a connection between the Voice Logger and the Desktop PC.

Step 2: Install the Software

• Insert the Software CD into your Desktop PC’s CD drive.
• Follow the on-screen instructions to install the required software.

Step 3: Connect the Telephone Lines

• Attach the telephone lines you wish to record to the available ports on the Voice Logger.
• Use the provided splitters to ensure proper connectivity.

Step 4: Launch the Software

• Once the installation is complete, an icon for the Voice Logger software will appear on the desktop Screen.
• Click on the icon to launch the software and begin using the Voice Logger.

Step 5: Enable Background Running

• Open the software settings.
• Enable the option “Run in Background” to ensure the software starts automatically every time the system boots up.

Additional Features of Voice Logger

• Real-Time Monitoring – Allows live call monitoring while recording.
• Call Data Storage – Provides options for saving recordings in standard formats.
• Search & Playback – Enables easy retrieval and playback of recorded calls from your PC.
• Auto-Recording – Ensures every call is recorded without manual intervention.

Troubleshooting Tips

• Software Not Installing? Ensure your system meets the minimum requirements (Windows 7, 8, or 10) and retry installation.
• Device Not Recognized? Check if the USB cable is properly connected and try a different USB port.

No Audio in Recordings? Verify if the telephone lines are correctly connected and ensure the splitters are used as required.

Where Our Voice Loggers Can Be Used

1. Choosing the Right Variant
   • If you need to record only two lines, the 2 Port Variant is the best option.
   • If you require monitoring for multiple lines, then opt for the 4, 8, or 16 Port Variants depending on your business needs.
2. Direct MDF/Krone Connectivity
   • If you want to connect the lines from Direct MDF/Krone (where lines are punched), ensure that the system is set up in close proximity to maintain a stable connection.
3. Connecting Lines from a Modem
   • If the telephone lines are coming directly from the Modem provided by the service provider, use extra splitters to share the connection.
   • One line will be shared with the Voice Logger, and the other line will be connected to the telephone.

Need Assistance?

For further detailed configuration support, you can reach out to our helpdesk:

• Call us at: +91 999 080 9133
• Email us at: support@akomtechnologies.com

Want to Purchase a Voice Logger?

If you are interested in buying this product, please contact:

• Phone: +91 981 182 9876
• Email: sales@akom.in

Stay ahead in business communication with AKOM Technologies advanced Voice Logger solutions! 

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