Call Center Headset

Call Center Headset with Mic Noise Cancelling

Call Center Headsets used by the heads of call centers are the best bet to allow conversation amidst noise. These headsets come with numerous connections including USB, RJ headsets, and 2.5mm QD cables so that they can connect to many systems.

The Importance of Noise Cancelling in Call Centers

One more important innovation that can be useful in Call Centers is Noise canceling because in this workplace many operators are located in one hall. When used as a phone, this technology facilitates the cutting off of all other sounds apart from that of the speaker to be heard by the caller. Cable headsets are equipped with noise reduction capabilities so that users can reduce all other distractions within a certain distance from them due to the conversation.

Types of Call Centers Headsets

Various connectivity possibilities enable call centers to find headsets correlating to the particular hardware they use. Let’s explore the key options:

• USB Headset: Telephone headsets, particularly USB headsets are normally applied in call centers that use soft phones or computer telephony applications. These provide flexibility for the agents as one only needs to plug the headset directly into a PC or laptop. USB headsets also commonly include controls for monitoring and receiving these calls on headsets.
• RJ Headset: Connecting to the telephones, there is availability of RJ9 or RJ11 port on the headsets known as RJ headsets. These are commonly used in old fashioned telephone systems to give a wired connection that can seldom allow for breaks in the connection.
• 2.5 mm QD Cable: The 2.5 mm QD cable is one of them because of its simplicity. This cable enables the agent to easily pull out and plug the headset from the base unit at any one time, and this does not interfere with the ongoing call. Making it simple for those who are using standard telephony systems is one reason it is a convenient solution.
• 3.5 mm Double Pin: The 3.5 mm double pin connection headset is comfortable and can be used with a mobile phone, tablet, or any device that has a jack. These headsets are perfect for remote agents who should have some level of freedom in how they are setting up their environment.

Conclusion

When selecting the call center headset with the mic noise canceling feature it can influence the caller’s intelligibility and the comfort of agents that wear the headset. Depending on the type of organization one chooses, the use of USB headset for flexibility connection, RJ headset for the telephony system, 2.5 mm QD cable or 3.5 mm double pin should meet the objective of effective interaction. Purchasing noise canceling products is critical when developing the right conditions for a call center to provide quality services and solutions.