How to Configure PRI Logger: Complete Guide

A PRI (Primary Rate Interface) Logger is a crucial device used for monitoring and recording PRI-based telecommunication systems. It helps businesses keep track of incoming and outgoing calls, ensuring better call management, compliance, and analysis. The PRI Logger records call details, including timestamps, duration, caller and receiver information, and even call audio in some cases.

Why is the PRI Logger Important?

Organizations that rely on PRI lines for their telephony systems require logging solutions to monitor and analyze their call traffic. The PRI Logger ensures compliance with industry regulations, improves security, and enhances call center efficiency. It is widely used in customer support centers, financial institutions, government agencies, and enterprises requiring secure and detailed call logging.

What are the Variants of PRI Logger Available?

PRI Loggers are available in different configurations to suit various business needs. The two primary variants are:

1. 1-Port PRI Logger – This variant supports logging for a single PRI line, handling up to 30 channels (simultaneous calls). It is ideal for small to medium businesses with a single PRI connection.
2. 2-Port PRI Logger – This variant can log calls from two separate PRI lines, managing up to 60 channels simultaneously. It is best suited for larger enterprises with higher call traffic.

Prerequisites to Configure PRI Logger

Before setting up the PRI Logger, ensure the following prerequisites are met:

• A compatible PRI Card for logging purposes.
• A dedicated server for installing the PRI Card.
• A Windows-based logging software to manage call records.
• Proper drivers and software configuration to integrate with the logging system.

A separate server is essential as the PRI Card needs to be installed internally, and the logging software must run on a stable and dedicated Windows environment.

Physical Connectivity of PRI Logger

Setting up the PRI Logger involves connecting it properly to the telephony infrastructure. The typical physical connectivity steps include:

1. Installing the PRI Card: The PRI Card is inserted into the PCI/PCIe slot of the server.
2. Connecting the PRI Line: The incoming PRI line from the telecom provider is connected to the PRI Card’s input port.
3. Connecting to PBX/EPABX: The output port of the PRI Card is connected to the PBX or EPABX system to allow seamless logging without interrupting communication.
4. Powering and Booting Up: The server is powered on, and the operating system (Windows) detects the PRI Card.

Steps to Configure PRI Logger

Once the physical connections are established, follow these steps to configure the PRI Logger:

1. Install Drivers and Software
   • Install the required drivers for the PRI Card on the Windows server.
   • Install the PRI Logger software provided by the manufacturer.
2. Software Configuration
   • Open the PRI Logger software and configure the settings.
   • Set up the trunk details, defining the number of channels.
   • Configure call recording options (if applicable).
   • Set storage preferences for call logs.
3. Integration with PBX
   • Map the PRI Logger software to your PBX/EPABX system.
   • Ensure the PRI Logger is capturing real-time call logs.
4. Testing & Troubleshooting
   • Make test calls to verify logging accuracy.
   • Check if logs are being stored correctly in the designated storage.
   • Adjust settings if call logs are not appearing as expected.

Scenarios Where PRI Logger Can Be Used

PRI Loggers are useful in various scenarios, including:

• Call Centers: To track agent performance, ensure compliance, and resolve disputes.
• Financial Institutions: To maintain call records for security and compliance purposes.
• Enterprises: To monitor employee communications and analyze call trends.
• Government Agencies: To ensure secure communication and audit trail maintenance.
• Healthcare: To maintain patient interaction logs and ensure compliance with privacy laws.

How to Purchase & Get Support for PRI Logger

If you are looking to purchase a PRI Logger, you can contact us through the following channels:

• Phone: +91-981 182 9876
• Email: sales@akom.in

For installation and configuration assistance, our support team is available:

• Phone: +91-999 080 9133
• Email: support@akomtechnologies.com

Conclusion:

Configuring a PRI Logger is an essential step for businesses that rely on PRI-based telephony systems. By ensuring proper installation, software setup, and integration with PBX systems, organizations can effectively monitor and manage their call traffic. Whether for compliance, security, or operational efficiency, a PRI Logger is a valuable investment that enhances communication oversight. For purchasing and technical support, feel free to reach out to us, and our team will be happy to assist you. 

Read Our Blog: How to Configure a Voice Logger: Complete Guide